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Bi-Lingual Technical Support Representative

 

Location: Mount Pleasant, SC (29466)
Industry: Printing Ink Manufacturing
Job Type: Full Time
Education Level: Bachelors Degree Preferred
Career Level: Recent Graduate – 2 years experience

Position Description

This is an exciting and rewarding position in a fast-paced, entrepreneurial environment within the consumer digital printing industry located in Mt. Pleasant, SC. We are looking for a candidate to whom we can offer an excellent career path along with a competitive remuneration package commensurate with experience. Strong computer skills and excellent verbal/written communication skills are a must. Candidates must be eligible to work in the United States. No relocation assistance available.

Responsibilities Include:

  • Provide technical support directly to our customers and resellers, via phone and e-mail.
  • Troubleshoot multiple problem sources.
  • Successfully resolve a range of reported issues.
  • Follow up with customers with ongoing issues in a timely fashion.
  • Maintain a high level of customer satisfaction.
  • Thoroughly document service histories and communications in a CRM system. 

Skills and Requirements:

  • Customer service or technical support experience.
  • Bilingual language skills (Spanish/English) required. 
  • Call center and/or graphics experience a plus.
  • Previous work ink jet printers.
  • Experience with Windows and Mac based software programs such as Corel Draw, Adobe Photoshop and Adobe Illustrator.
  • Knowledge of color matching and color management.
  • Outstanding communication and interpersonal skills.
  • Excellent problem solving and analytical ability.
  • Work well in a team environment.
  • Ability to adhere to established service procedures..
  • College degree preferred.

About Sawgrass Technologies

Sawgrass Technologies, Inc. is a leading developer of digital printing technologies that allow our customers to customize a vast array of products --- large and small --- including plastics, metals, films, ceramics, and textiles. Sawgrass develops state-of-the-art systems that enable customers around the globe to produce highly customized, high-quality, full-color images. Sawgrass Technologies is headquartered in Charleston, South Carolina with additional offices in Sheffield, England.

Sawgrass values the contributions of a diverse workforce and is an Equal Employment Opportunity employer. Sawgrass is also a drug free work environment.

Application Instructions

  • Please e–mail a cover letter and resume to careers@sawgrassink.com.
  • Reference “Bi-Lingual Technical Support Representative” in your subject line.
  • Please do not phone; only applications submitted as instructed above will be accepted.
  • Due to the large volume of submissions, Sawgrass Technologies will only be contacting those candidates we are interested in interviewing.