Sawgrass Support


Sawgrass provides comprehensive support to individuals and businesses who purchase any of our products or solutions. Whether you purchase our SubliJet ink with an aftermarket printer or chose one of our Virtuoso HD Product Decoration Solutions, we have you covered.

Support from the industry leading experts at Sawgrass covers:

  • Ink: we stand behind our award winning sublimation ink. We believe our ink is the highest quality and most consistent sublimation ink on the market. Should you experience any issues with Sawgrass ink, we will solve the problem or provide you a replacement.
  • Printers: from setup to printing on all Virtuoso printers including the SG400, the SG800, and the VJ 628. Support for select models of Ricoh, Mutoh and Epson is also available.
  • Software: Sawgrass provides extensive support for our Virtuoso Print Manager color management software and the CreativeStudio online designer - both of which are included with every Virtuoso solution. 
  • Contact Us: Monday through Friday 9am to 5pm (EST): or Toll Free: (888) 253-1679

Since the first introduction of our first ink product, Sawgrass has provided the highest quality product at the best value, by offering additional features and services not found elsewhere in the industry. Sawgrass has always offered free technical support for customers, available by calling authorized Sawgrass Product Resellers or Sawgrass Technologies. Sawgrass also provides award winning color management software and support that guarantees you -- our valued customer -- that you have purchased a total product solution.

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