Home / Resources / Ink Differentlyâ„¢ / July 2018 / Sawgrass Dealer Spotlight: JDS Industries

Sawgrass Dealer Spotlight: JDS Industries

Posted: 7/30/2018

JDS Industries is a leading supplier of award and recognition products and recently expanded to offer products to service the sign industry. Founded in 1973 by Darwin and Jane Sletten, JDS remains a family-owned company headquartered in Sioux Falls, South Dakota.

The Slettens’ son, Scott, is now the owner, president and CEO of the company, along with Mike May as JDS’ COO and part owner. JDS Industries is a company whose principles and practices are as strong as the foundation upon which it was built. Each customer is valued, and every effort is made to help the customer succeed.

JDS’ holdings have grown so much over the years that the company now offers more than 1 million square feet of storage across 14 warehouses nationwide and serves customers in more than 80 countries. With these expansive resources, JDS can deliver its products into the hands of customers throughout 82 percent of the US within one day, and over 99 percent of the country within 2 days or less via ground shipping methods.

With over 20,000 products currently offered, JDS is proud to bring the best brands in the recognition, personalization and sign industries to customers worldwide. In addition to sourcing the products customers want most, JDS is also a leader in innovative and progressive product development, averaging more than 1,000 new products annually.

JDS customers enjoy a high level of communication with the company. These include full-color brochures and catalogs, e-mails about current specials and new products, and updates to Facebook and to the company website. Additionally, JDS is actively involved in contributing content to trade publications, advertising, press releases and articles. You will also see JDS at many industry trade shows, reaching out to customers, answering questions and showing a strong presence to those in the awards, gifts, recognition, sublimation and sign markets.

To further support customers, JDS also offers a centralized call center in South Dakota that handles all customer service-related matters. Open from 7 am to 7 pm CST, the call center is staffed with a customer service team known industry-wide for its knowledge, friendliness, efficiency and professionalism. JDS Industries has been recognized with many national and international service awards, including being voted by retailers as the Awards and Personalization Association Supplier of the Year, eight times.

Technical support is one of the areas that sets this company apart. JDS’ exclusive Sublimation Tech Support Team is a one-of-a-kind within the industry, available to help customers through every step of the sublimation experience - from the very first sublimation equipment purchase and installation, to getting the best color for specific products. With a proactive team of five graphically trained artists, technically adept in a variety of equipment, graphics programs and technology, the team provides direct support to customers, free of charge.

To further support customers, JDS also offers a centralized call center in South Dakota that handles all customer service-related matters.

In addition to offering online specs and templates for JDS products, the technical support team goes the extra mile to share knowledge and expertise on color management, design software, heat pressing techniques and printer issues with customers. They also test drivers and print color palettes to compare and ensure quality, as well as work specifically with JDS products and available technology to be able to provide techniques and tips. Their main goal is to help customers build their businesses and grow profits.

JDS’ Sublimation Tech Support Team hosts a YouTube Channel with educational videos focused on education, sublimation techniques, tips and expert advice. On Facebook, you can find a private group for customers, which is administered by the team and provides an open forum for sharing ideas, asking questions and connecting with others to troubleshoot and learn about sublimation.

You will often find members of JDS’ Sublimation Technical Support Team in articles throughout many of the industry’s publications, offering tips and advice. You can also find them at JDS’ trade show booths or teaching classes at many of the industry trade shows.

To learn more about JDS Industries visit www.jdsindustries.com.