System Requirements for Windows and MacOS Computers

Hardware Requirements
  • Memory (RAM): 4GB Required, 8GB or greater recommended
  • Processor (CPU): Dual Core CPU, Quad Core or greater recommended
    **Intel or AMD processor required. ARM processors not yet supported.
  • Available Hard Drive Space: 10GB or greater free
  • Screen Resolution: 1024x768 pixels at 100% zoom or greater
  • Internet Connection: Required to register software and for use of CreativeStudio
Supported Operating Systems
  • Windows 8.1 (Pro or Enterprise)
  • Windows 10 (Pro or Enterprise)
  • MacOS 10.13 (currently not supported with SG500 or SG1000 printer models)
  • MacOS 10.14
  • MacOS 10.15
  • MacOS 11.0 (once released)
Supported Design Software for File -> Print Workflow
  • CreativeStudio Online Designer
  • CorelDRAW X6 - 2018
  • Adobe Illustrator CS6 or later
  • Adobe Photoshop CS6 or later
  • Photoshop Elements 15 or later
Supported File Types for Local File > Open or Smart Folder Workflow
  • CreativeStudio: .sgz
  • Other: .jpg, .jpeg, .png, .bmp, .heic, .heif, .tiff, .pdf, .eps, .ps
  • Minimum Resolution: 300DPI
  • Files must be created from supported design software
Supported Printers & Ink Sets
  • SG500/1000: Sublijet-UHD, Chromablast-UHD, EasySubli
  • SG400/800: Sublijet-HD, Chromablast-HD, EasySubli
  • VJ-628: Subljet-HD (Dual CMYK, ProPhoto, ProPhotoXF, Flex)
  • The VJ-628 is not compatible with MacOS. Microsoft Windows is required.

* Sawgrass reserves the right to limit support to customers using less than the minimum stated requirements