Printer Comparison
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Frequently Asked Questions
The two printer models have the same components and operate the same. The big difference is the paper sizes that can be supported. The main tray of the SG1000 can handle up to A3/Tabloid size paper while the SG500 can support up to A4/Legal size paper. In addition, you can purchase a bypass tray for either printer. The bypass tray, for either the SG500 or SG1000, is an additional paper tray that sits at the rear of the printer and allows you print onto normally unsupported or larger page sizes. For the SG1000 it will allow you to print larger than A3 such as A3+/ 13”x19” and for the SG500 is will allow you to print longer than 8.5”x14”.
For the VJ-628, at a minimum, you must have a Windows 8 computer equipped with either an Intel or AMD processor. MacOS is not supported. Please see the following link for our full list of System Requirements. Please also note that an internet connection is required during the installation process of the software. To connect, only an ethernet port is available with the VJ-628. This means you will need to either connect the printer to your router or switch via a LAN/RJ45 cable, or alternately directly to you PC using its ethernet port.
For the SG500 and SG1000, at a minimum, you must have a Windows 8 or Mac 10.13 computer equipped with either an Intel or AMD processor. Please see the following link for our full list of System Requirements. Please also note that an internet connection is required during the installation process of the software. Minimum System Requirements. Both our SG500 and SG1000 printer are equipped with an Ethernet port, USB port as well as 2.4Ghz WiFi connectivity.
The warranty period for the SG500 & SG1000 is of two (2) years starting from the date of purchase and is only applicable to the original purchaser of the printer. Please see the link below for our warranty statement in full.
https://sawgrassexchange.sawgrassink.com/legal/printer-warranty-500-1000
The warranty period for the Sawgrass VJ-628 is of one (1) year starting from the date of purchase and is only applicable to the original purchaser of the printer. Please see the link below for our warranty statement in full.
https://sawgrassexchange.sawgrassink.com/legal/printer-warranty-VJ628
You can view a list of all official Sawgrass sellers by simply following this link and selecting your Region and Country.
There are two version of each printer model, one European model (EU) and another North American model (NA). There are two version to cover the different voltages, the EU version is 220V and the NA version 110V. Furthermore, the SG500NA is equipped with an extendable Main tray to support Legal sized paper whereas the SG500EU version has a fixed Main Tray and is therefore not extendable.