Unboxing and Setting Up your Sawgrass Printer
“In this video we’ll walk through your printer installation from removing it to the box to connecting it to our Print Management Software.
We will walk you through the full setup of the printer including installing the inks. We’ll then help you download and install the printer software. You will also receive instructions in connecting the printer using both the USB and Wi-Fi connection methods.
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Sublimation Printer Upgrade
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PrintMate Windows OS Installation
This video walks you step-by-step through the process of installing PrintMate on a Windows System.
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The Importance of Maintaining Your Printer
One of the many perks highlighted about owning a Sawgrass sublimation printer is the fact that it’s supposed to be low maintenance with minimal interaction needed in between prints. The main focus of this minimal interaction is that we recommend that you leave your printers turned on and plugged into a power source so it can perform what is known as the automatic maintenance cycle.
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PrintMate Mac OS Installation
This video walks you step-by-step through the process of installing PrintMate on a Mac System.
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Upgrade to the Sawgrass Exchange
In this video we’ll walk you through the basics of getting started with Sawgrass Exchange
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Making Money with Sublimation
Are you looking to sell your sublimation designs online? In this video, we’ll show you how to do it easily and profitably!
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Sublimation with Sawgrass
Looking to purchase a Sawgrass Printer? We’ll walk you through all you need to know about sublimation and our printers, inks, and apps!
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Choosing the Right Sawgrass Printer
We’ll walk you through our three printer models and help you decide which printer best meets your needs.
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Printer Unboxing and Setup — Mac OS
In this video we’ll walk through your printer installation from removing it to the box to connecting it to our Print Management Software.
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Printer Unboxing and Setup — Windows OS
In this video we’ll walk through your printer installation from removing it to the box to connecting it to our Print Management Software.
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DesignMate and MarketMate Intro
When combined, DesignMate and Printmate help you to design your creations and post them for sale in your new digital storefront.
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Printing to Printmate
We’ll show you how to print to our newest print management software; PrintMate from various programs.
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Customizing PrintMate to Meet Your Needs
PrintMate has a wide range of settings that can be changed to create a program that functions the way you need.
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PrintMate Color Settings
PrintMate has several options to help you guarantee great color output. Follow along as we explain each and how to use them.
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Setting Up Quick Print Folders
In this video we’ll teach you what Quick Folders are and show you how to configure them to make printing easier.
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Printer Maintenance Best Practices
We’ll walk you through some steps you can take to maintain your printer to ensure great performance from your Sawgrass Printer.
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Setting Up Your Sawgrass Exchange Account
In this video we’ll show you how to sign up for a Sawgrass Exchange account and explain everything you get with your enrollment
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Benefits of a DesignMate+ Subscription
We’ll walk you through all of the benefits of becoming a DesignMate+ Subscription and show you how to enroll.
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Using Custom Canvas in DesignMate
In this video, we’ll teach you how to use custom canvas to create your own product template.
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Let’s look at MyStudio and MyStore
Having both MyStudio and MyStore in DesignMate can cause confusion. We’ll show you why you need both and their function.
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Understanding My Gallery
In this video we’ll introduct you to My Gallery and how you how to use it to organize your content in DesignMate.
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Downloading Printmate
This will show you where to find our print management tool PrintMate and how to download the program for installation.
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Printing from DesignMate
We’ll take a quick look at how to print from DesignMate to our print management software PrintMate.
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PrintMate Presets
Presets are an easy way to make sure that you are getting the best output in PrintMate, no matter what product you’re sublimating.
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Print and Cut in PrintMate
We’ll walk you through the process of setting up a print and cut for heat transfer vinyl in PrintMate.
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Preparing Products for Sale
In this lesson, we’ll walk you through everything you need to know to add a product to sell in your digtial storefront in MarketMate.
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Social Sellng in MarketMate
Once you add products to your MarketMate store, you can use our social selling features to help share products with customers.
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Creating Your First Project
New to sublimation? We’ll walk you through the steps of using the Sawgrass System to setup, print, and press a ceramic mug.
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Producer Account Settings
With MarketMate, users can sell in a digital storefront and then produce the orders. We’ll show how to set up a producer account.
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Setting Your Producer Availability
With MarketMate, users can sell in a digital storefront and then produce the orders. We’ll show how to set you availability.
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Accepting MarketMate Orders
In this video we’ll show you how you are notfied tht you have received an order and what actions you have to take to accept them.
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Producing a MarketMate Order
We’ll show you the steps your order moves through during production starting with getting the order and finishing with shipping.
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Success with Sublimation
Sawgrass provides you with many tools to help you succeeed with our printers and our software. We’ll walk you through those tools.
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How To: Cleaning Your Capping Station
When you have clogged nozzles that have not cleared with head cleans and flushes, a capping station cleaning can be done next.
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How To: Printer Maintenace
Basic printer maintenance and troubleshootng can be completed by a Sawgrass Printer owner with this step-by-step video
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How To: Extending Your Paper Tray
Did you know you can extend your paper tray to have larger paper? Here is how to extend your tray on your SG500 to use 8.5×14 paper!
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How To: Installing a Bypass Tray
The “bypass tray” attachment will allow you to print on larger paper. Here are the instructions installing a bypass tray on a Mac OS.
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How To: Clean the Paper Feed Belt
We recommend cleaning your paper feed belt occasionally during routine maintenance, but also if you’re experiencing roller marks.
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How To: Clean the Assist Plate
We recommend cleaning your feed assist plate occasionally during routine maintenance, but also if you’re experiencing roller marks.
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How To: Extending Your Paper Tray
Did you know you can extend your paper tray to have larger paper? Here is how you can extend your tray on your SG1000 to use 11×17 paper!
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How To: Perform a Carriage Reset
Performing a Carriage Reset can help with certain Service Code errors. Only perform this when advised by a technician.
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How To: Clearing Jam Code 005
You may see Jam Code 005 displayed on your printer if your paper settings are incorrect in the printer or in our software.
Choosing your Sawgrass Printer
Sawgrass has three printers and each is designed for specific size projects. We’ll walk you through the uses for each.
Frequently Asked Questions
Each of our inks if formulated for different products. The short answer is the ink that is best for you depends on what you will be pression onto.
SubliJet UHD
SubliJet ink is our most versatile ink and is formulated to work in conjunction with sublimation paper on any blank with a polymer coating. You can also press onto soft substrates such as fabrics, providing they have a high polyester content. With fabric blends, remember that the ink will only adhere to the polyester fibers. The higher the polyester content the better the result.
You may also use SubliJet ink, in conjunction with Siser EasySubli vinyl, and press onto cotton and dark fabrics. This will provide similar results to EasySubli inks.
ChromaBlast
ChromaBlast ink is specifically designed to be used in conjunction with ChromaBlast paper and allows you to press onto cotton fabric that falls into the category of lights, brights, or whites. For best results it is recommended to cut around the image prior to pressing. This can be done as a rough cut with scissors, but you can use ChromaBlast with a cutter as well.
EasySubli
EasySubli ink is formulated for use on Siser Easy Subli Vinyl but can also be used on any polymer coated blank when used with sublimation paper. Using EasySubli inks in conjunction with EasySubli vinyl will allow you to achieve great results when pressing onto cotton garments and onto dark colors of polyester and cotton fabrics.
When used with sublimation paper, it will also allow you press onto hard substrates and polyester fabrics with a similar result to SubliJet ink.
We have many great resources for new users. if you’re on this page, you’ve already found lots of them! We’ve added a filter for “Getting Started” to help you find videos that will help you get going. Make sure to head over to Getting Started on our website and set up an onboarding session. These sessions are designed to walk you through the steps of setting up your printer and using our software.
The best place to access our software is on our website, sawgrassink.com. You’ll see DesignMate on the top of the page, it is a web-based application. Accessing it is your gateway to both MarketMate and MyMates. PrintMate is a desktop app. You can download it by going to Getting Started, or by clicking on PrintMate which is under the Apps tab.
The best way to choose between the two is to determine which is more important: color accuracy or color appearance? Photographic mode gives you the most accurate colors. Vibrant will take that profile and bump up the saturation to give you richer and more vivid colors. If you want to tweak your colors even more, check out custom colors. You can create your own color settings and save them for future projects.
Adding a bypass tray to either your SG500 or SG1000 printer will allow you to print longer pages, up to 52″ in length. For the SG500, while you can print longer paper, you are not able to print wider paper. The bypass tray on the SG500 does assist with narrow but long items like ribbons. With the SG1000, you are adding both width and length. This printer will take up to 13″x19″ paper, which is very similar in size to A3+. This allows you to print much larger projects.